Products Return and Exchange Policy
At Computer Parts HQ, we take pride in offering a wide range
of advanced software and hardware products from top manufacturers such as HP,
Cisco, Micron, and more. Our collection includes servers, printers, computers,
video graphics cards, and motherboards, among others. We are committed to
providing our customers with the latest technology and supporting
old-generation machines to meet their specific needs.
To assist our customers in finding the right products for
their computer devices, we have simplified our operations with the "Ultimate
Configurator" function. This feature allows you to easily search for the
desired device or specific suppliers, helping you find the best combination
quickly. With this efficiency, we fulfill nearly 98% of our memory orders on
the same day. Customers will return the products by mail through FedEx, UPS, DHL in case of returns. It is customer responsibility to arrange the shipping labels and send the bought items back to us.
Worldwide Delivery
Computer Parts HQ serves a diverse customer base around the
world. We offer international shipping, and the shipping rates may vary
depending on your location. During checkout, you can select "international
shipping" to determine the applicable shipping cost before proceeding with
your order. Please note that any customs fees imposed by the customs office are
the responsibility of the customer. No processing fee is charged for overseas
orders.
When shipping internationally, we label the package as
merchandise, specifying the actual value and contents, such as "Servers -
Computer Hardware." If you prefer the order to be labeled as a gift, we
can omit the receipt upon request but cannot mark it as a gift.
For our international customers, we recommend using PayPal
or stripe for payment authentication, as we may have limitations with
international credit cards. PayPal offers a smooth payment process, and payment
verification may take up to 3 business days. If you have an official email
address for your company's domain, it can facilitate payment authentication.
Privacy Policy Guidelines
Respecting our customers' privacy is of utmost importance to
us at Computer Parts HQ. We have developed a privacy policy that serves both
our customers and our website. By visiting our website, it is understood that
you agree to abide by this Privacy Policy.
Collection of Information
We collect and compile the information you provide to us
during your interactions with our website. Like many other websites, we use
"cookies" to gather certain details when your internet browser visits
computerpartshq.com. These cookies facilitate order details and placement.
While browsing anonymously is possible on some websites, it may limit our
ability to provide you with personalized support on our site.
Email Correspondence
To enhance our email communication process, we have
implemented a system that confirms the receipt of an email when it is opened by
the recipient. This ensures effective communication with our clients. We also
conduct spam checks by comparing our client list with other businesses,
depending on the capabilities of your device.
Data Collection for Other Purposes
The information we collect from our customers is primarily
used to fulfill orders and provide excellent service. If we need additional
information for other services, it will only be used to address customer
service issues. For more details, please refer to the information collection
process provided at the end of this policy.
Computer Parts HQ Cookies
Cookies are unique identifiers that are read from your
internet browser by your pc/laptop/desktop. At Computer Parts HQ, we use
cookies to personalize our website and enhance your browsing experience. They
allow us to update web pages based on your preferences and provide accurate
information about our products. While you have the option to disable cookies,
enabling them allows you to take full advantage of our website's features.
Data from Other Sources
We may gather additional information from other sources to
ensure accuracy and timely delivery of your order. This includes information
about dispatch and address obtained from our clients or third parties.
Information for Purchase or Return
When you search for a product or make a purchase on our
website, we collect information related to your activity, such as keyword
searches and outcomes generated by associated firms. We may also collect
personal information like your name, email address, password, directory
inquiries, and payment settings, including credit card details. If you have any
questions or concerns about our policies, please feel free to contact us via
email or phone.
Return Policy
We strive to make the purchase and delivery process seamless
for our customers. However, we understand that issues may arise, requiring a
product return. In such cases, we request that you review and adhere to our
terms and conditions and initiate a Return Merchandise Authorization (RMA)
submission.
Our website provides detailed policies for all scenarios,
including business customers and consumers. It is essential to review these
policies to understand the specific guidelines for each situation.
If there are any discrepancies between the ordered items and
the received goods, please notify us within 2 days of delivery. We classify
customers who are not consumers as "Business Customers," while
"Consumers" include individuals who are not acting on behalf of an
organization or career interests.
Order Cancellation
To cancel an order, please email us with the order reference
number or PO number before the order is dispatched to avoid any additional
charges. Failure to do so may result in a 25% restocking fee if the package has
already been dispatched. If the shipment has been delivered, we recommend not
opening it and arranging its return within 14 days. Customer will bear the return shipping fee in this case. Please ensure proper
repackaging using the original outer packaging to avoid restocking fees.
Within 14 days of receiving the goods, we require that they
remain unused and in a resalable condition, including all accessories and
packaging. Customers are responsible for protecting the goods during the return
shipment and arranging and covering the associated shipping costs. Certain
shipments directly from suppliers may be non-returnable and non-cancellable.
Conditions for Non-Faulty Returns
If we agree, at our discretion, to accept the return of
unwanted items for credit, they must be returned within 14 days of delivery
with our prior written arrangement, unopened, and with the suppliers' seals
intact in a resalable condition. Non-faulty returns may be subject to a 25% restocking charge, unless the error is on our part. Customers are
responsible for repackaging the items as they were originally shipped to avoid
restocking charges. Customer will bear the return shipping fee in this case.
RMA Procedure
If you need to return a product, please submit an RMA
request, regardless of the reason for return. The goods must be undamaged and
returned in their original state, including all accessories, manuals, applications,
and warranties. Once you have received your RMA number, securely repackage the
items, preferably in the original outer box. If the original box is damaged, a
25% restocking charge may apply.
Ensure that the RMA number is clearly visible on the outer package/box
to avoid refusal. Use a sticker to write the full address of Computer Parts HQ
on the package/box. Once we receive and inspect the items, we will issue a
refund within 10 days.
Damaged Goods Complaints
If the goods are defective upon arrival, please sign for
them as faulty with the courier and immediately contact us via email or phone.
We recommend reporting any defective goods within two working days of arrival.
Please note that hardware replacement may be invalidated if the goods are not defective
as stated on the RMA form or if the item has been compromised or tampered with.
For more information about our return policies or if you
have any queries, please contact us by phone or email.