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Warranty Policy


100% Price Match Guarantee:

At Computer Parts HQ, we strive to provide our valued customers with the lowest possible prices on our products. We give 100% guarantee that our prices will never exceed those of our competitors.


100% Quality Assurance:

Quality is our number one policy. Our products undergo a complete check and balance process before shipment to ensure that they are 100% original and genuine. The products we provide are “New Sealed” or “Used/Refurbished” that meet our high standards of quality certification. Our customers can trust that they will receive products of the highest quality from us.


100% Money Back Guarantee:

We want our customers to be completely satisfied with their purchase, which is why we encourage everyone to read our Return Policy. In case of any inconvenience, our valued customer can Exchange or Return the product ordered from computerpartshq.com.


Free CCIE Technical Support:

We are offering free Cisco Expert Consultancy Service to our customers for their personal learning or technical support. You can contact us through phone, email or live chat option to get the support you need.


Secure Payment & Shipment:

At Computer Parts HQ, we take our customers' trust seriously. That's why we ensure that our entire product is delivered safely and on time with our secure payment and shipment methods. Our suppliers are efficient, and our verified authorization includes McAfee Security and VeriSign Secured, giving our customers peace of mind when shopping with us.


Return Material Authorization (RMA) Process:

In case of any returns, you must request a Return Material Authorization (RMA) after agreeing to the following terms and conditions:

·       This is mandatory on all the returns of HDD items regardless of the reason for return.

·       Items should be returned with all the accessories, manuals, softwares, and warranty claims in their original packaging and should not be damaged.

·       On receiving your RMA number, kindly repack the items in the same way the items were sent to you. In case the original box is marked or damaged in any way, a restocking fee of 25% will be charged.

·       Do not write directly on the original box or packaging.

·       Clearly mention the RMA number on the outer box as the package will not be accepted without RMA number verification.

·       Mention our full address properly on the outer box of the package using a label.

·       Once the product has been received and tested by our supply chain department, you will get your exchanged product within 10 days of receipt of the damaged item.

·       Any discrepancies between your PO and the goods received must be reported within two days of receipt of the product.

We take pride in our commitment to ensuring our customers are satisfied with their purchases and will make the return process as simple and hassle-free as possible.